Return & Refund Policy:
Thank you for shopping with Roselle. We want you to be satisfied with your purchase. If you are not completely happy, please review our Return & Refund Policy below.
1. Eligibility for Returns:
You may request a return if:
The item is damaged, defective, or incorrect
The item is unused, unworn, and in original condition
The item is returned in its original packaging
The return request is made within [7 / 14 / 30] days of delivery
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items:
The following items cannot be returned or refunded unless defective:
Used or worn items
Items without original packaging or tags
Customized or personalized products
Sale or clearance items (if applicable)
Hygiene-sensitive products (if applicable)
3. Return Process:
To initiate a return:
Contact us at Email / WhatsApp / Contact Page with your order number and reason for return.
If approved, you will receive return instructions.
Pack the item securely and ship it to the provided address.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Refunds:
Once we receive and inspect the returned item:
You will be notified of approval or rejection
Approved refunds will be processed within [5–10 business days]
Refunds will be issued via the original payment method (or store credit if applicable)
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges:
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange, contact us with your order details.
6. Damaged or Incorrect Items:
If you receive a damaged, defective, or wrong item:
Contact us within 48 hours of delivery
Provide clear photos or videos as proof
We will arrange a replacement or full refund at no extra cost.
7. Late or Missing Refunds:
If you haven’t received your refund:
Check your bank or payment provider again
Contact your bank or card company (processing times vary)
If still unresolved, contact us
8. Contact Us:
For returns or refund inquiries:
Email: support@roselle.com.pk
Phone: +92 327 4433887